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Contact me at

andiclarke@gmail.com

Website design © 2016 by Bronwyn Clarke

FAQ

 
Do you do custom work?

Yes, I love doing custom work. I have created jewelry with people's own sea glass or pebbles that they have found or I have worked with people who wanted a certain color pendant or earrings. I often create pieces with a customer's own china which has sentimental value for them after it has been broken. Alternatively, if you are wanting a bracelet in different colors or a bigger size, this is also possible. Rings are another item that can be commissioned, it could be one of the patterned rings that I offer, a ring with a stamped word or name, or a sea glass ring with a piece of sea glass that you have personally found. I also have sterling silver discs that can be stamped with initials, your own or your children's initials and these can be added to all of my pendant designs.

 

If you are wanting to commission me to make something for you, let’s chat via email or phone to figure out what you are wanting, Sometimes my customers have better ideas than me too! If you want a standard design, ship the item to me and I’ll take it from there with design options that you can choose from. The pricing that you see on most of my basic designs will apply to the style of jewelry that you choose, with rings being the exception (there is an additional $5 for these due to creating a custom size). I look forward to hearing from you.

How do you ship and will it be gift wrapped?

 

For U.S. orders, I use USPS Priority Mail. This is a standard price and I add a marginal amount to cover bubble wrap packaging in order to ensure the safety of the jewelry inside. It comes with a tracking number, which I then send to you via email. It is also insured. The shipping and handling fee is $9.50. Each piece of jewelry will be packaged in a gift box and tied with a ribbon.

 

At Christmas time. this will be tastefully Christmas themed. Just let me know if you want a gift shipped to a different address.

If you live locally and near me and want to save on shipping and pick up your purchase, just email me to arrange this. I'm more than happy to help you with this.

 

Do you ship internationally?

 

Yes! I ship First Class Mail. You will be charged whatever is the going rate plus some handling fees. The shipping fee is currently $16. Please note that your gift will be in an envelope with bubble wrap and the same gift box that I use for US orders. I also have to fill out a customs form with specific details of the product and its value. You will be responsible for any customs duties or taxes on your purchased item. Insurance will be extra if you specifically want it insured.

Can gifts be ordered and shipped to the recipient?

Absolutely. If you add a note on the order that you'd like it shipped to a different address I will mail the item of jewelry to that address. You will already have been given an invoice via email. If you'd like to add a special note too, I'd be happy to print one up for you to include in your gift.

What is your return policy?

 

If for any reason you are not satisfied with your purchase and you return your item within 30 days of purchase, a full refund will be given. International orders have a 60 day return window.

 

Is there a workmanship guarantee?

If due to wear and tear your item of jewelry breaks, please email me and then mail it back to me for a complimentary repair. 

What type of payment do you take?

As you check out, a payment button with "Paypal" will be visible, this does not mean that you have to have to have Paypal. It's just that Paypal handles the transaction and all major credit cards are accepted via them.

Do you wholesale?

Yes, I do have wholesale pricing. If you are interested in finding out more about these prices, please email me.

How do I clean my "Andi Clarke Jewelry"?

Head to this YouTube video that I made to help you clean your jewelry easily.

 

bit.ly/2lOZfKP

The only jewelry designs you should not use this technique with are any of my fine silver botanical and ocean jewelry because they have been oxidized to enhance their details. Sea glass pendants, earrings or rings that are in a bezel set with a silver backing also fall into this category. You may get water bubbles behind the glass. For these ones use a "Sunshine Cloth" (get it from Amazon).

Where else can I find your work?

 

The following local businesses have a range of my work

- Childhood's End Gallery, Olympia, WA

- Creative Forces Gifts and Sundries, Hotel Murano, Tacoma, WA

- I am a vendor at The Olympia Farmers Market, 10am - 3pm, Thursday - Sunday, April to October. For the months of November and Dec ember I will be at The Market every Saturday and Sunday.

Occasionally I go on vacation and you won't be able to find my "shop" button on my website. My sincere apologies if this happens, but head to the above locations where you can also find my work and show them some "shop local" love.